Medical Secretary - Private Clinic - Central London

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  • Specialist ENT Clinic
  • Private
  • Harley Street
  • Up to 35K

Private Clinic Vacancies and Medical Secretary Jobs based in Central London.

A prestigious private clinic based in Central London are looking to recruit a full time Medical Secretary.  The clinic specialises in ENT and deals with a variety of conditions such as throat, sinus, hearing and balance issues.

From an initial appointment booking through to their consultation at the clinic and after-care, the Medical Secretary will ensure every patient receives first-class patient care and service throughout their journey.

Medical Secretary – The Role

  • Family run business which has been established for nearly 20 years
  • Work alongside well renowned specialist Doctors
  • Dealing with initial enquires and bookings for patients
  • The calm, smooth and efficient operational running of the doctors’ consultations with patients
  • Delivering outstanding clinical and administrative support to the doctors, pre, during and post-consultation
  • Adhering to the guidelines of the Care Quality Commission (CQC) and other regulators in all administrative aspects of the clinic
  • Consistently delivering an amazing patient journey
  • Taking responsibility for ensuring the clinic remains pristine - creating a peaceful, well-appointed, clean and welcoming environment for our patients at all times
  • Chasing medical results
  • Dealing with private healthcare insurers
  • Theatrical bookings
  • Limited typing as most of it is outsourced
  • Dealing with same day appointments
  • Remaining up to date with all clinic communications and keeping patients informed with updates to clinic policies and pricing.

Medical Secretary - Requirements

  • 2+ years experience of working in a premium, private medical practice in a Medical Secretary or Patient Liaison role
  • Experience of serving affluent patients and consistently delivering a premium service that exceeds their expectations
  • A genuine commitment and passion for delivering outstanding levels of patient care and customer service
  • A track record of working in a busy working environment and dealing with a high volume of patient/customer enquiries
  • Highly organised, methodical and efficient with an excellent eye for detail
  • A calm, professional and warm telephone manner
  • Diplomacy, gravitas and a calm sense of assurance, particularly under pressure
  • Excellent keyboard and IT application skills including Microsoft Office
  • First-class communication, teamwork and relationship building skills

The clinic opens Monday to Friday and shifts will rotate on a tri-weekly basis. 8am to 4.30pm, 9am to 5.30pm, 10.30am to 7pm

This role offers a very competitive salary of between £30,000 to £35,000 depending on experience.

To be considered for this role please send a copy of your CV to Rebecca.wood@zestbusinessgroup.com or call 0114 238 1726 for more information.